Seven deadly excuses for poor design
http://news.zdnet.com/2100-9595_22-5324894.html This article from
zdnet.com was very interesting. It listed several problems that a company
can experience during the design of a product. While this article seemed to
be aimed at software, the list could just as well have been for many
other products. The list was as follows (Points and translations from the
website, followed by some of my thoughts):
1. "We have to be first to market."
Translation: “We don’t have time to make sure the product meets our
customer’s needs.” - People often assume that the first product to
market will be the leader. This is not the case and there are many instances
that bear this point out. Betamax was to market a full year before VHS
was, but it's extended play capibilities, six hours for VHS compared to one
hour for Betamax, helped to make it the winning format. Speed to market is
important, but it is not everything.
2. “Our budget doesn’t allow for design specialists."
Translation: “We can’t invest what’s needed to maximize long-term
company revenue." - The lack of foresight by a company and the creation of
such excuses can have a severely detrimental effect on the ability to get a
functional, and well developed product to the marketplace.
3. "The requirements make it clear what has to be done."
Translation: “Simply including certain features is more important
than how those features are implemented.” - Companies should take the time
to do thorough evolutions of a customers desires of a product. They should
not assume that a given set of features on an existing product is
sufficient. Many times there are better, or more encompassing features that
could be added to make the product more desirable and marketable.
4. "Well, it makes sense to me."
Translation: "I’m a representative sample of our customer base." -
This point appeared to be an extension of the previous one. A design
engineer or project manager should not assume that just because they like a
feature, that their customer will as well. Something that seems "to die for"
for you, may well be useless to the customer.
5. "It will be so cool if we do it this way."
Translation: "My personal target audience is my co-worker (or resumé)
rather than the customer." - You have to realize that your target
audience is wider than the people that are directly in front of you.
6. "Customers will get used to it."
Translation: “Customers will continue using the product long enough
to lose touch with how difficult it is." - User friendliness can be the
winning, or the losing point on a product. Create an interface that
customers hate, and no one will use it.
7. “That’s what the help desk is for.”
Translation: The design issues will soon be someone else’s problem. -
Relying on either training or hand holding of the customer when they use a
product is a poor excuse for poor design.